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Budgetum Support

Last Updated: October 5, 2026

Browse the Help CenterStep-by-step guides for every screen in Budgetum.

Contact Us

If you have questions or need assistance, please reach out:

Typical response time: 1-3 business days.

Before You Contact Support

  • Restart the app and your device.
  • Update Budgetum to the latest available version.
  • Try to reproduce the issue and note exact steps.

Frequently Asked Questions

How do I back up my data?

Open More → Advanced Features → Backup and tap Export Data under Export Backup. Budgetum creates a .backup file and opens the share sheet, so you can save it to iCloud Drive, Google Drive, or another safe place.

How do I restore data from a backup?

Open More → Advanced Features → Backup, tap Restore Data under Restore from Backup, and select your .backup file. Restoring replaces all current app data, so Budgetum asks you to confirm first.

How do I restore my Budgetum Pro purchase?

Open More, tap the Budgetum Pro card, then tap Restore Purchases. Pro is a one-time purchase, so you can restore it on a new device signed in to the same App Store or Google Play account without paying again.

Can I export my transactions?

Yes. Open More → Advanced Features → Import / Export, choose a period (All time, Month, Year, or Custom period), and tap Export CSV. Turn on Include analytics data to get a ZIP you can open in Desktop Analytics at budgetum.app/analytics on a computer. The file is read locally in your browser.

How do I import transactions from another app?

Open More → Advanced Features → Import / Export and tap Choose CSV file. A Budgetum CSV imports directly and skips transactions that already exist. A YNAB Register.csv can use YNAB import mode. For any other CSV, match its columns to Budgetum fields, check the preview, then import. Create a backup first, because imported transactions can't be undone automatically.

How do I match my bank statement?

Match bank statement is a Budgetum Pro feature. Export a CSV or XLSX statement from your bank, open the Accounts tab, and tap Match bank statement (upload icon). Choose the account and file, match the date, description, and amount columns, and save. Budgetum matches rows to transactions you already have, and you can approve the rest to create transactions. The file is read on your device.

What is Say thanks?

Say thanks in More → About lets you leave an optional one-time tip for Budgetum's developer through the App Store or Google Play. Tips don't unlock Pro or any other features, and they aren't restored like a Pro purchase.

How do I report a problem from the app?

Open More → About → Report a Problem. Your email app opens with a message to support@budgetum.app that already includes your app version, platform, and language. Describe what happened and send it.

Where can I find the app version?

Open More and look at the bottom of the About section, where the version is shown (for example, Version 1.8.0). Please include it when reporting issues.

Troubleshooting

  • App crashes on startup: Restart your device and open Budgetum again. If the issue persists, report it using the checklist below.
  • Backup restore issues: Verify the selected file has a .backup extension and was exported from Budgetum.
  • Pro not active: Open More, tap the Budgetum Pro card, then tap Restore Purchases. Restart the app if Pro still doesn't appear.

Report an Issue

The quickest way is More → About → Report a Problem in the app, which fills in your app version, platform, and language for you. You can also email support@budgetum.app and include:

  • Your device model and iOS/Android version
  • Your Budgetum app version
  • Exact steps to reproduce the issue
  • Expected result vs actual result
  • Optional screenshot or screen recording

Legal Contact Information

This support page uses email-first contact for user support. Privacy and terms are available here: Privacy Policy and Terms of Use.

Where required by local law (including EU trader requirements), contact details are provided through App Store listing disclosures.